PLDT and its mobile unit Smart Communications have tapped Amdocs to accelerate their cloud modernisation on Amazon Web Services (AWS).
The Filipino operator is modernising its IT infrastructure to improve business agility and respond faster to market dynamics, driving innovations and delivering an enhanced connected customer experience. In this multi-year collaboration, Amdocs will migrate select business-critical systems and applications to AWS.
Amdocs will provide cloud strategy, planning consultancy, and cloud security and operations services, using its new artificial intelligence (AI)-driven cloud operations platform. Hosted on AWS, the platform will help PLDT and Smart optimise and scale infrastructure performance and resources as needed. This holistic approach to cloud adoption and management is designed to bring PLDT and Smart increased operational resilience, improving business agility and facilitating continuity of services.
In addition to benefitting from the agility, automation, and performance of the AWS cloud, the agreement between Amdocs and PLDT will also use AWS’s cloud services to build applications and manage their infrastructure. This will allow PLDT and Smart to focus their IT resources on applications that differentiate their business and transform customer experiences.
“Our collaboration with Amdocs for cloud migration and modernisation on AWS aims to enable us to digitally connect and empower Filipinos,” said Joseph Ian G. Gendrano, Chief Technology Officer at PLDT and Smart. “By leveraging Amdocs’ technology modernisation and AI capabilities, we reinforce our commitment to enhancing and empowering the digital lifestyles of Filipinos.”
“Moving to the cloud is a key element in PLDT’s overall transformation agenda. It will provide agility and speed for innovations, which we believe will play an increasingly important role in our drive to future-proof the PLDT business,” said Emmanuel C. Lorenzana, Chief Transformation and Customer Officer at PLDT. “More critically, it will help us deliver the best products and services to our customers, and lift the quality of their experience.”